We are using multiple Fulfillment Warehouses within the US to make shipping fast and affordable for you.
We keep processing packages until carrier pick-up. Although due to high volume peaks Please allow 12-24 hours for processing fulfillment.
"PLEASE NOTE ALL ORDERS PLACED AFTER 1:00 PM (PST) WILL BE PROCESSED THE FOLLOWING DAY"
We offer FREE expedited Shipping Service on all U.S. orders 50.00 USD & up, also offering faster options for those with immediate urgencies. Please Note that we are shipping based on the on the shipping method selected by you at checkout. Please note that Shipping Time will depend on your Location.
Please note that the expected delivery date is provided by the Courier, and is subject to change. For any delays or questions on orders, please contact the courier directly as we are only liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.
Please Note that we are using different shipping operators and aren't responsible for problems caused by the carrier. However we are offering optional special Insurance at checkout for your orders to be safe.
Not in the USA?
"WE DO NOT SHIP INTERNATIONALLY ONLY TO CANADA"
We work with multiple carriers to assure that your order is delivered “on time.” Current carriers include USPS, Fedex and UPS. Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using. Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD. My Organic Co. is not responsible for shipping delays since it is not in our hands. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.
All orders are always packed in an additional Box but still might arrive damaged. Please note that all our products were sent out in perfect condition and are always sealed. When the box get's damaged by the carrier, the product itself is safe and still in perfect condition.
All orders will be shipped in a BOX.
Boxes offer the most protection when shipping any product.
Lost Or Missing Packages
If your tracking information shows that your package was delivered, but you can't find it please see the following:
Within 36 hours of expected delivery
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If your package does not arrive and was lost or stolen, please note that we are sending all orders using either FedEx, UPS or USPS and can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.
In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier. Unfortunately we can not file a claim due to USPS, UPS and FedEx regulations.
Once you have the claim number confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout.
You can visit FedEx, UPS or USPS to file a claim.
If you received a damaged item, we apologize! But don't worry the product is safe and can be used. At times the boxes can get damaged while in transit the product itself is safe and still in perfect condition. The pouch is sealed, it is just a simple cosmetic damage.
We are very sorry if a mistake was made in processing your order. Please email us immediately with your order number within 3 days of receiving shipment. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received. This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
We are not be able to accept any returns on any Food or Care items. The reason for this is because all of our products are perishable or personal hygienic items. It makes a huge impact on our inventory for all of our customers. And we object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.
Customers have the responsibility of canceling their own memberships. If you are having trouble logging into your account please contact us directly. Please be responsible of canceling your Membership prior to your auto renew date. Our system automatically charges your payment on file if you have a set any of our memberships.